Complaints procedure

If the purchased product has a manufacturing defect or has been damaged, please submit a complaint by following the steps below:

1. Email Submission: Please first send your submission to: hello@lepollengoods.com.

This step allows us to quickly identify the defect and speeds up the complaint processing process. In your message, please include:

• Provide your order number,
• A brief description of the defect,

Attach photos showing the damage or problem

2. Sending the product and complaint form: After submitting the complaint via e-mail, please fill out the complaint form (click to download) and send it together with the product you are complaining about and proof of purchase to our e-mail address.

address:

LE POLLEN

Kościelna Street 22/19C

05-803 Pruszków

Tel.: 570626529

E-mail: hello@lepollengoods.com

Strictly following this procedure will enable us to process your complaint efficiently and effectively. Thank you for your cooperation!

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Complaints will be reviewed within a maximum of 14 days from the date of receipt. We will inform you about the outcome of your complaint within 14 days of receiving the product in question.

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